Hours & Customer
Our web site and order
processing center is open 24 hours a day, 7 days a
Our call center hours
are from 900AM - 500PM Eastern Standard Time - Monday
To Contact Customer Service...
Phone Number - 1.800.915.0075
Email - firstname.lastname@example.org
Purchases Online with us is safe and secure!
We employ a strict
protocol when collecting payment and order information
from our visitors that does not compromise credit
card information. Our online system is supported by
Wells Fargo Bank, Verisign and PayPal - the Internet's
leading Online Payment Providers. Our system is certified
safe and secure!
To place an order
on this web site you simply go to the item(s) you
wish to purchase select the quantity of items and
click the 'add to cart' button. This places that number
of items into your 'shopping cart'. You can view the
contents of your 'shopping cart' at any time by clicking
the 'shopping cart' button found in several locations
on each page. Continue this process for all of the
items you wish to purchase. When you are finished
shopping click on the 'checkout' button which is found
in several locations on each page. This will transfer
you to our secure checkout area where you will receive
instructions based on which form of payment you wish
to use. It is that simple!
We accept Visa,
Master Card, American Express and Discover cards for
credit card payments or you can use PayPal. To use
your PayPal account please contact us so that we may
issue you a PayPal invoice, you cannot purchase using
PayPal directly from the web site.
Making Purchases Via Mail
We will accept
orders and payments via mail if you send a U.S. Postal
Service money order or other certified money order.
To order by mail, simply print the order form with
your shopping cart contents from the order confirmation
page and complete the necessary fields, then mail
the form to this address:
Sun Imports, Inc.
3601 Plank Road #389
Fredericksburg, Virginia 22407
Please make certain to include ALL CONTACT INFORMATION
and the exact nature and quantities of the items you
wish to purchase. Personal or company checks are not
Us if you have any questions about payments or
placing an order.
*A note about
the Fair Credit Billing Act. Under this act, your
bank limits your total loss and cannot hold you liable
for more than fifty dollars of reported fraudulent
charges. In the event your card is used in a fraudulent
manner, you must notify your bank or card issuer immediately
and in accordance with its reporting rules and procedures.
/ Refund Policy
We pride ourselves
in the professional operation of our business. There
are instances though when a client is not satisfied
with a product for some reason or an item arrives
damaged. In these rare instances we will do our absolute
best to remedy the situation by offering our clients
a 3 day - no questions asked - return option. If your
item arrives damaged or if you are dissatisfied with
your item please contact
us and we will give you instructions on how to
return your item for full STORE CREDIT. *Note - this
policy does not apply to shipping fees, which are
non-refundable for any reason.
All refunds issued
will be for STORE CREDIT ONLY. We offer no
cash refunds or credits to accounts for any reason.
Any returned merchandise will be issued store credit
for the total amount of the returned merchandise only.
There are no exceptions to these policies.
*NO ITEM CAN BE ACCEPTED AS A RETURN OR FOR A REFUND
WITHOUT A RETURN AUTHORIZATION! PLEASE CONTACT US
IMMEDIATELY IF YOU WISH TO RETURN OR EXCHANGE AN ITEM
OR REQUEST A REFUND.
Every item we sell is carefully inspected before it
is shipped and is packed with extra care. If merchandise
is defective or damaged upon receipt please Contact
Us immediately after your package arrives for
a return authorization claim number. All claims MUST
be made within 3 days of receipt of order. Shipping
charges will not be refunded under any condition.
Returned products must be in absolutely new and unused
condition for refund for store credit or exchange.
We proudly use
UPS for our shipping needs. Once your package is processed
it will be picked up by UPS and delivered to your
home or business. When UPS picks up the package you
will receive an email with a package tracking number
so that you can track your package.
Here is a map
showing the approximate ship times to various areas
of the USA. Note these times do not include order
& International orders require additional
shipping fees. Additional fees are based
on weight , number of packages and destination.
You will be notified of additional fees
prior to shipment of item.
made from Silver Sun Imports are processed for shipment
from our facility within 72 hours of receipt of payment.
the items will be shipped via UPS Ground Service, or via USPS, which
takes from 1 - 6 business days from the date they
are picked up. UPS does not pick up or deliver on
weekends or holidays. Contact us if you need expedited service.
If you have a
P.O. Box address then your item(s) will be shipped
via USPS Priority Mail with insurance. This shipping
method takes 2 - 4 business days once your order is
processed. USPS Priority Mail does pick up and deliver
on Saturdays. UPS does not deliver to P.O. Boxes.
No tracking numbers are available for USPS Priority
If you require
faster shipping go ahead and complete your order as
usual but include a comment in the space provided
during checkout stating the date you wish to receive
the order by. We will charge you accordingly and expedite
both the processing and shipping. Fees for this type
of shipping vary depending on weight and location,
they can range from $5.25 - $25.95 in addition to
standard shipping fees. You may also contact us for
expeditied shipping costs and procedures.
We pride ourselves
on speedy order processing and shipping. In the rare
case that your item is back-ordered or out of stock
you will be notified and your order will either be
shipped and the out of stock item will be shipped
later OR if the item is expected within 7 days we
will wait until your entire order is ready and ship
the items together. Either way you will only pay a
single shipping fee.
Shipping charges are calculated based on a system
that factors in the quantity of items and/or the total
purchase price of your order. Our shipping fees range
from a minimum of $5.35 to a maximum of $49.95. Every
item is shipped via standard ground service and is
insured for the purchase value of the item.
*Please note - orders placed on weekends and holidays
will be shipped in the order they are received. Holiday
periods and certain other heavy mail times may delay
orders. Please order early around the holidays.